A Bibliometric Analysis for UPI Acceptance and Uses for Indian Customers and Business Community

Abstract

The Unified Payments Interface (UPI) has revolutionized India’s financial landscape, transitioning the nation toward a cashless economy. This study conducts a bibliometric analysis to examine UPI's adoption and usage patterns among Indian customers and businesses. By analyzing 2,560 articles with over 50,000 citations, this research identifies key trends, including user adoption determinants, technological advancements, and socio-economic impacts. It highlights the pivotal role of trust, perceived usefulness, and financial inclusion in driving UPI adoption, while addressing barriers like digital literacy and cybersecurity challenges. Using co-authorship, co-citation, and keyword mapping, this study uncovers thematic clusters and collaborations in global UPI research. Findings underscore UPI's transformative role in fostering financial inclusion, streamlining transactions for micro, small, and medium enterprises (MSMEs), and supporting government-led digital initiatives. This research provides valuable insights into the scholarly evolution of UPI, setting the stage for future explorations into its global scalability and integration with emerging technologies.